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 Problem with Party Poker

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albert1212
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PostSubject: Problem with Party Poker   Sat Dec 10, 2011 10:44 am




So I was playing on Party Poker a few months back, I have since gone elsewhere due to this situation.

Some of you who play there may remember this happening a while back, there were multiple tournaments with the status
http://www.blackjacksonline.com/eurogrand-casino-review

"paused" for a long period of time (days), I contacted support who said the software had malfunctioned and players would

be refunded.

A day or so after, a tournament I was in kicked out all the players during the middle of the add on period - some got to

add on, but others who hadn't clicked it yet did not. The tournament started up again 5 - 10 minutes later with no more

add on option.

Although Party Poker support admitted at the time (when I contacted them) that there was a software problem, the technical

team were aware of it, and it would soon be fixed, I lost my ability to add on and they said they would have to think

about compensation and get back to me.

Ever since then, they have claimed that the tournament never kicked anybody out, and that because 20 out of 120 people had

added on this "proved" that there was no problem with add on.

This is preschool logic at best.

I explained things over and over to them and they continued to claim that that this was proof that there was never any

issue.

Not long after, I was sitting on the final table of a GTD tournament and the software started auto-folding me. I checked

my connection, their software said my connection was fast. Also I was playing 2 tournys at once and the other one was

running very smoothly. I fixed the problem by clicking "sit me out" and then un-checking it afterward, but not after it

had folded my pocket AA.

I had noticed that other players have had this problem before because they have mentioned it in the chat window and I

advised them to do what I did in order to fix it.

Party Poker were contacted about this problem and they claim that it was a problem with my connection (regardless of the

above) and that they had checked and "proved" that their software did not malfunction. They claimed that because I

finished 7th and won $34 that this also "proved" there was no problem.

There have been other instances where the break timer has counted down to 0:00 and instead of the tournament stopping for

a break, the timer just resets and there is no break.

After explaining all of this to Party Poker many, many times, they continue to claim that they have "proved" that none of

this happened and that if it did it was because of my connection (which is very fast).

I'm now playing on ipoker, which has been much better so far.

Thoughts?



Last edited by albert1212 on Tue Jan 24, 2012 11:19 pm; edited 1 time in total
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ollyolyy
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PostSubject: Re: Problem with Party Poker   Sat Dec 10, 2011 3:36 pm

albert1212 wrote:




So I was playing on Party Poker a few months back, I have since gone elsewhere due to this situation.

Some of you who play there may remember this happening a while back, there were multiple tournaments with the status

"paused" for a long period of time (days), I contacted support who said the software had malfunctioned and players would

be refunded.

A day or so after, a tournament I was in kicked out all the players during the middle of the add on period - some got to

add on, but others who hadn't clicked it yet did not. The tournament started up again 5 - 10 minutes later with no more

add on option.

Although Party Poker support admitted at the time (when I contacted them) that there was a software problem, the technical

team were aware of it, and it would soon be fixed, I lost my ability to add on and they said they would have to think

about compensation and get back to me.

Ever since then, they have claimed that the tournament never kicked anybody out, and that because 20 out of 120 people had

added on this "proved" that there was no problem with add on.

This is preschool logic at best.

I explained things over and over to them and they continued to claim that that this was proof that there was never any

issue.

Not long after, I was sitting on the final table of a GTD tournament and the software started auto-folding me. I checked

my connection, their software said my connection was fast. Also I was playing 2 tournys at once and the other one was

running very smoothly. I fixed the problem by clicking "sit me out" and then un-checking it afterward, but not after it

had folded my pocket AA.

I had noticed that other players have had this problem before because they have mentioned it in the chat window and I

advised them to do what I did in order to fix it.

Party Poker were contacted about this problem and they claim that it was a problem with my connection (regardless of the

above) and that they had checked and "proved" that their software did not malfunction. They claimed that because I

finished 7th and won $34 that this also "proved" there was no problem.

There have been other instances where the break timer has counted down to 0:00 and instead of the tournament stopping for

a break, the timer just resets and there is no break.

After explaining all of this to Party Poker many, many times, they continue to claim that they have "proved" that none of

this happened and that if it did it was because of my connection (which is very fast).

I'm now playing on ipoker, which has been much better so far.

Thoughts?



I never had problem at Party Poker,i think they are not abble to solve those issues that,s why they answer u like that.I,m sure u r right ,everything is possible.
I playing on ipoker like about 3 yrs and i tell u ,this network it,s cool and they have now new offers fo rnew players.Anyway it,s better to you playing at more networks.I have the same nick at all network i playing,see u on the tables on ipoker cheers cheers cheers cheers cheers
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